Why are Performances Canceled?

In accordance with guidelines from the Center for Disease Control (CDC) and under the continued direction of Governor Andrew Cuomo, New World Stages has suspended all performances of Rock of Ages shows in New York City until further notice.

I Have Tickets to a Canceled Performance, What Do I Do?

If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets.

Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. There is no need to contact Telecharge about your tickets.

If you bought tickets at an affiliated box office with a credit card, Telecharge Customer Services will automatically refund your order. If you bought tickets at a box office with cash, please visit the box office for a refund when it reopens.

If you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.

The Telecharge Call Center is closed until further notice, by order of NY state. If you have questions about your tickets, please email Please allow at least 3-5 business days for our very limited staff to respond by email.

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